Operations Specialist, Europe - Fixed Term Contract
Core
Manage regional tour operations including hotel reservations, supplier coordination, financial processes, and operational workflows for small group travel.
Role type
Operations Specialist (Travel/Tourism)
Builds
Regional tour operations and travel experiences
Domain
Travel and Tourism
Deliverable
product features
Required skills
Supplier relationship management, financial process management, operational workflow coordination, brand standards alignment, emergency response coordination, invoice validation, logistical change management, product development support, cross-functional collaboration, Google Suite proficiency, booking platform usage
Preferred skills
Regional geography familiarity, domestic travel logistics knowledge, shift flexibility
Technologies
Google Suite, booking platforms, internal reservation systems, supplier systems
Responsibilities
Maintain brand integrity by aligning communications and operations with brand standards; Build and maintain strong relationships with suppliers; Monitor shared email inboxes and resolve issues; Manage block allocations by vendor and trip code; Coordinate with regional operations team for last-minute changes and emergencies; Oversee ENH requests from start to finish; Participate in emergency phone support rotation; Oversee local office needs/maintenance; Assist in preparing supplier performance and financial metrics; Manage operational accounting processes and validate supplier invoices; Investigate and resolve invoice discrepancies; Collaborate with Finance and Operations for audit trails; Support Global Sales and Brand teams with traveler arrival logistics; Participate in product reviews and new product development; Address on-tour and post-tour issues with stakeholders; Coordinate logistical changes to tours.
Seniority
Mid-level, hands-on IC
