Director of Payments Operations
Core
Lead the evolution of advisor-facing financial operations, ensuring accurate commission tracking, booking ingestion, and seamless payout execution for travel entrepreneurs.
Role type
Director of Payments Operations
Builds
Scalable processes and systems for booking ingestion, commission tracking, and advisor payouts within a travel agency platform.
Domain
Travel industry, Fintech, Payments
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Operational leadership, cross-functional influence, process improvement, automation strategy, financial operations expertise, team management, data analysis, KPI definition, risk judgment
Preferred skills
Marketplace/fintech/payments/travel experience, leading distributed teams (including Philippines), financial operations systems familiarity, AI tool integration
Technologies
Financial operations systems, AI tools
Responsibilities
Lead end-to-end operational quality of booking ingestion, commission tracking, and advisor payouts; Identify and implement process improvements and automation; Partner with Finance on supplier disputes, invoices, and compliance; Collaborate with Product and Engineering on operational requirements and tooling; Represent Payment Operations in cross-functional planning; Lead and develop a high-performing team across headquarters and the Philippines; Establish and monitor operational metrics and reporting frameworks; Analyze operational data to drive decision-making
Seniority
Director, strategic leadership with hands-on execution