Employer Services Representative
Core
Process employer contribution reports, verify payment accuracy, and manage benefit plan entitlements for members based on Collective Bargaining Agreements.
Role type
mid-level benefits administration specialist
Builds
accurate benefit entitlements and financial reconciliation for employer-sponsored plans
Domain
employee benefits administration
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
detailed numerical computations, account reconciliation, data analysis, Microsoft Excel proficiency, written and verbal communication, customer service, multi-tasking
Preferred skills
post-secondary education, exposure to office administration and clerical processes
Technologies
Microsoft Office (Excel, Word)
Responsibilities
Process employer contributions reports and verify payment accuracy; Update member status and eligibility based on Collective Agreements; Monitor employer accounts for irregularities and run delinquency reports; Collect missing employer contributions via phone, email, and registered letters; Analyze member status to update benefit entitlements; Direct funds for benefit fund expenses and member payments.
Seniority
Junior to Mid-level, hands-on IC