Senior Benefits Representative
Core
Operationalize and manage global benefits processes including medical plans, savings, and pension for employees across different regions.
Role type
Senior Benefits Representative
Builds
Operational support for employee benefits programs
Domain
Human Resources / Benefits Administration
Deliverable
client delivery
Required skills
Benefits Administration, Analytical Thinking, Troubleshooting, Process-Driven, Detail-Oriented
Preferred skills
Cultural awareness, Time management, Pro-activity
Technologies
Microsoft Office suite
Responsibilities
Act as primary point-of-contact for benefits inquiries via phone, chat, and e-Request; Track progress and provide feedback on query status; Engage in improving Knowledge Base and Case Management content; Lead data audits and analytics with a focus on benefit performance and cost improvements.
Seniority
Senior, hands-on IC