Service Coordinator II
Core
Primary point-of-contact for customers, triaging service requests, scheduling field technicians, and managing service operations.
Role type
Service Coordinator II
Builds
Service jobs, preventative maintenance schedules, and operational continuity for utility/service customers.
Domain
Utility / Energy Services
Required skills
Customer service, scheduling, system management, account management, contract processing, cross-functional support, time management, basic math, mechanical aptitude
Preferred skills
Business enterprise systems (FieldServio, SAP), schematic documentation, associate/bachelor's degree, 4+ years admin experience
Technologies
Microsoft Office (Outlook, Word, Excel), FieldServio, SAP
Responsibilities
Triage incoming service requests, create and manage service jobs, schedule preventative maintenance, update customer accounts, process contracts and renewals, oversee job progress, review completed jobs for billing accuracy, participate in department meetings, provide cross-functional support, respond to emergency service requests.
Seniority
Mid-level, hands-on IC