Customer Service Representative I
Core
Providing effective customer service for internal and external customers by processing orders, resolving complaints, and ensuring customer satisfaction through communication and problem solving.
Role type
Customer Service Representative
Builds
Customer service operations and order fulfillment
Domain
Food & Beverage / Logistics
Deliverable
client delivery
Required skills
Order processing, customer complaint resolution, record keeping, effective communication, problem solving, export documentation preparation
Preferred skills
Knowledge of export paperwork
Technologies
Microsoft Office
Responsibilities
Process customer orders, changes, and returns; communicate customer complaints; maintain accurate records; resolve disputed credit items with finance; respond to customer inquiries regarding pricing, availability, and delivery; prepare export documentation; assist in onboarding new customers; serve as liaison with manufacturing, engineering, and shipping personnel.
Seniority
Entry-level to Junior