Vice President, Client Success
Core
Lead client success strategy, retention, and growth for a portfolio of benefits administration and workforce solution businesses across Canada.
Role type
Senior leadership (VP) client success
Builds
Enterprise client success strategies, executive relationships, and service delivery frameworks
Domain
Benefits administration, Group Insurance, TPA, Health Benefits, Workforce Solutions
Deliverable
client delivery
Required skills
Strategic planning, executive relationship management, client retention, service delivery, data-driven decision making, organizational leadership, commercial acumen
Preferred skills
Union/collectively bargained environment experience, multi-entity organization experience, technology integration, French fluency
Technologies
Client-facing tools, reporting, analytics
Responsibilities
Develop enterprise-wide client success strategies, build executive-level client relationships, identify growth opportunities, serve as senior escalation point, champion client experience improvements, build and coach the client success organization
Seniority
Vice President, strategic leadership & mentorship
