Customer Experience Technical Representative
Hybrid
Core
Provide informed decisions and recommendations on Generac's power products to ensure final resolution of customer technical and non-technical inquiries.
Role type
Customer Experience Technical Representative
Builds
Customer satisfaction and resolution for home and business power solutions
Domain
Energy / Power Generation
Deliverable
client delivery
Required skills
Technical troubleshooting, product knowledge, conflict resolution, data entry, communication
Responsibilities
Receive and document customer interactions via email, phone, text, or chat; respond to and resolve customer technical and non-technical inquiries; assist customers with installation and issue resolution; maintain contact center metrics; escalate complex inquiries to specialized teams.
Seniority
Entry-level, individual contributor