Service Coordinator II
Core
Administrative and scheduling support for the Service Department, managing service jobs, technician schedules, and customer account operations.
Role type
Service Coordinator II
Builds
Efficient service job coordination and customer account management
Domain
Energy services / Utilities
Required skills
Scheduling field technicians, Customer service, Administrative operations, Microsoft Office (Outlook, Word, Excel), System data entry, Account management, Contract processing, Time management, Basic math, Interpersonal communication
Preferred skills
Business enterprise systems (FieldServio, SAP), Schematic and service documentation
Responsibilities
Create and manage service jobs in the system, Coordinate technician schedules, Serve as primary point-of-contact for customers, Process new entry-level to mid-level contracts and renewals, Track and oversee job progress from initiation through completion, Provide cross-functional support to other Service Department roles
Seniority
Mid-level, hands-on IC