Power Generation Technical Service Representative
Core
Provide technical assistance and authorize warranty repairs for Generac's authorized dealer network, including troubleshooting installed systems and managing claims.
Role type
Technical Service Representative (Warranty & Diagnostics)
Builds
Warranty repair authorizations and diagnostic support for dealer network
Domain
Power generation / Home backup systems
Deliverable
client delivery
Required skills
Troubleshooting, diagnostic techniques, warranty system navigation, technical documentation, customer service, AC/DC electrical theory basics, Microsoft Office
Preferred skills
Bilingual Spanish, Bachelor's Degree
Technologies
Generac warranty systems, remote diagnostic tools, Microsoft Office suite
Responsibilities
Answer inbound calls and emails from Dealer Technicians, provide accurate notes during calls, assist with remote diagnostics, troubleshoot installed systems, gather documentation for product failures, instruct new technicians on warranty systems
Seniority
Entry-level to Mid-level, individual contributor