Power Generation Technical Service Representative
Core
Provide technical assistance and authorize warranty repairs for an authorized dealer network, including troubleshooting installed systems and guiding technicians on warranty claims.
Role type
Technical Service Representative (Warranty & Diagnostics)
Builds
Warranty repair authorizations and diagnostic support for dealer network
Domain
Power generation / Home backup systems
Deliverable
client delivery
Required skills
Troubleshooting, diagnostic techniques, warranty system navigation, technical documentation, AC/DC theory basics, Microsoft Office
Preferred skills
Mechanical and electrical fundamentals, remote diagnostic tool usage
Responsibilities
Answer inbound calls and emails from Dealer Technicians, provide accurate notes during calls, assist with remote diagnostic tools, follow established diagnostic techniques to troubleshoot installed systems, gather and prepare documentation regarding product failure, instruct new dealer technicians on warranty systems and claim submission