Generator Product Support Specialist

Sussex, WI - USA💼 Full-time🗓 2026-09-23 → 2026-09-26

Core

Provide advanced technical support, troubleshooting, and warranty repair authorization for generators to an authorized dealer network.

Role type

Senior IC generator product support specialist

Builds

Generator products for residential and commercial customers

Domain

Energy / Power generation

Deliverable

client delivery

Required skills

generator troubleshooting, diesel engine diagnostics, AC/DC electrical theory, reading wiring diagrams, engine diagnostics, control system programming basics, warranty system navigation, technical documentation

Preferred skills

Generac Master Certification, SAP, GenService, Salesforce, windchill, Spanish language

Technologies

SAP, GenService, Salesforce, windchill, Microsoft Office

Responsibilities

Answer inbound calls and emails from dealer technicians to resolve routine to highly complex technical issues; Instruct new dealer personnel on warranty system navigation and claim submission; Troubleshoot and assist with on-site diagnosis and repair as required; Gather and prepare documentation regarding product failures for engineering analysis; Mentor less experienced technical service representatives.

Seniority

Senior, hands-on IC with mentorship duties

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About Generac

Generac is committed to fair and equitable compensation practices. The salary range for this role, based in Toronto, Ontario, Canada, is between $ 147,700 CAD - $180,000 CAD. This compensation will ultimately be in line with the location in which the position is filled. Final compensation for this role will be determined by various factors such as a candidate’s relevant work experience, skills, certifications and geographic location. This role is eligible for variable compensation, including short-term and long-term incentives.