Service Coordinator II
Core
Administrative and scheduling support for the Service Department, managing work orders, technician schedules, and customer service requests for industrial power solutions.
Role type
Service Coordinator II (Administrative/Operations)
Builds
Efficient service operations and customer satisfaction for Generac industrial power solutions
Domain
Industrial power solutions / Service & Maintenance
Required skills
Scheduling field technicians, Customer service triage, Work order management, System data entry, Account management, Contract processing, Billing review, Cross-functional collaboration, Time management, Basic mechanical/technical aptitude
Preferred skills
Business enterprise systems (FieldServio, SAP), Schematic/service documentation, Associate or bachelor's degree, 4+ years administrative experience
Technologies
Microsoft Office (Outlook, Word, Excel), FieldServio, SAP
Responsibilities
Create and manage service jobs in the system, Coordinate technician schedules, Triaging incoming service requests, Maintain customer location accounts, Process new entry-level to mid-level contracts, Review completed jobs for billing accuracy, Participate in rotating on-call team for emergencies
Seniority
Mid-level, hands-on IC