Service Representative I
Core
Main point of contact for clients managing student transportation routing, schedules, and driver compliance.
Role type
Service Representative I (Transportation Operations)
Builds
Daily student transportation trips for school districts and partners
Domain
Education + Transportation Logistics
Deliverable
product features
Required skills
Customer service communication, trip scheduling, driver compliance management, multi-channel communication (phone/email/chat), problem-solving, multitasking with computer systems, handling escalated situations
Preferred skills
Bilingual capabilities (as assigned), cross-training ability
Technologies
Multiple computer systems and applications for scheduling and compliance