Senior Customer Success Manager, Media Partnerships
Core
Senior strategic advisor and point of contact for LiveRamp's largest Media customers (TV, Audio, Streaming, Social, DSPs), driving adoption, retention, and revenue growth.
Role type
Senior Customer Success Manager (Media Partnerships)
Builds
Strategic success plans, customer value, and revenue potential for media partners
Domain
AdTech, Media Buying/Selling, Data Analytics, Identity
Deliverable
client delivery
Required skills
Enterprise B2B SaaS Customer Success/Account Management, Media Buying/Selling expertise, Data analytics and Measurement, DSP/SSP/Programmatic ecosystem knowledge, Complex renewal negotiation, Strategic partnership growth, QBR/Executive summary drafting
Preferred skills
Experience with LiveRamp ecosystem (brand or publisher side), C-level stakeholder influence, Upselling/Cross-selling strategies
Technologies
DSPs, SSPs, Programmatic advertising platforms, Cloud, Identity solutions
Responsibilities
Build and maintain strong relationships with C-level contacts; Develop and optimize strategic success plans with KPIs; Drive adoption of LiveRamp solutions; Manage renewals and reduce churn; Identify upselling and cross-selling opportunities; Educate customers on industry trends and platform features; Act as internal advocate to drive product enhancements; Partner with sales and product teams on account growth strategy; Provide strategic guidance on media ad sales and brand marketing objectives.
Seniority
Senior, hands-on IC
