Senior Manager, Industrial Parts & Aftersales
Core
Manage and lead Aftermarket Parts Specialists and Coordinators to drive customer service performance, revenue growth, and market penetration for industrial dealers.
Role type
Senior Manager, Industrial Parts & Aftersales
Builds
Aftermarket parts support programs, dealer growth initiatives, and supplier lifecycle management
Domain
Power generation / Industrial equipment
Deliverable
client delivery
Required skills
Team leadership, performance management, supplier relationship management, process design, data analysis, strategic planning
Preferred skills
Reciprocating engine knowledge, matrix environment experience, lean/continuous improvement, SAP/ERP proficiency
Technologies
Genesys, PowerBI, Salesforce, Microsoft Office Suite, SAP
Responsibilities
Lead the Aftermarket Parts Specialists team to achieve performance metrics; Develop and implement innovative after-sale tools and programs; Manage supplier relationships for aftermarket products; Coach and develop team members through performance management; Establish and oversee dealer aftersales support activities and service provider agreements