Customer Service Supervisor
Core
Leading and developing the PPS Americas Customer Service team to deliver exceptional support to domestic and international customers while driving profitable aftermarket growth.
Role type
Senior IC customer service supervisor
Builds
Customer service operations and aftermarket spare parts sales
Domain
Manufacturing / Aftermarket parts
Deliverable
dashboards & analysis
Required skills
Team leadership, hiring and training, performance management, order management, customer relationship management, sales strategy, data analysis, process simplification
Preferred skills
CRM proficiency (C4C)
Responsibilities
Supervise and manage the Americas Customer Service team, oversee order entry and spare parts sales activities, develop annual sales plans and pricing strategies, identify and report growth opportunities, maintain top customer relationships, harmonize front-end processes across the product portfolio.
Seniority
Senior, hands-on IC