IT Support Engineer III
Core
Delivering IT support and service management to internal users and stakeholders within clinical programmes.
Role type
IT Support Engineer
Builds
IT support services and knowledge base articles for internal users
Domain
Healthcare / IT Service Management
Deliverable
client delivery
Required skills
IT support, service management, operating systems, servers, networks, MS Office, email systems, remote access, CRM tools, problem-solving
Responsibilities
Act as a central point of contact for user IT issues via phone and email; Answer, log, and manage calls from internal users; Analyze technical and operational problems to devise permanent solutions; Maintain and update work logs in CRM tools; Assist in the support of administrative computer-based applications; Develop solutions for recurring issues and add them to the Knowledge bank
