Information System Specialist II
Core
Provide frontline IT support, maintain corporate infrastructure, and manage user onboarding/offboarding for desktops, mobile devices, and cloud services.
Role type
Information System Specialist (Desktop & Infrastructure Support)
Builds
Corporate IT services, user access workflows, and documentation for systems and processes.
Domain
Healthcare technology / IT Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Mac and PC desktop support, enterprise wireless device configuration (iOS/Android), Jamf management, Google Workspace administration, networking fundamentals, ticketing system management, security incident response
Preferred skills
Fortigate Firewall configuration, Cisco switch management, Zoom administration, AWS familiarity, JIRA and Confluence usage, VOIP concepts
Technologies
Jamf, Google Workspace, Fortigate, Cisco, Zoom, AWS, JIRA, Confluence
Responsibilities
Respond to and escalate internal support requests, monitor and resolve service issues, improve system documentation, assist with asset inventory management, support Systems Administrators with daily activities, process user onboarding and offboarding, communicate technical solutions to management
Seniority
Mid-level, hands-on IC
