Senior IT Services Technician
Core
Delivering exceptional IT support and managing enterprise IT systems to ensure team connectivity and productivity.
Role type
Senior IT Services Technician (Infrastructure & Support)
Builds
Enterprise IT operations, device management, and foundational network support
Domain
Technology / Gaming / Enterprise IT Services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows/macOS/iOS/Android support, enterprise IT systems administration, ITIL/ITSM principles, device management tools (Intune/SCCM/JAMF), DNS/DHCP/Active Directory/Azure, PowerShell scripting, O365/G Suite
Preferred skills
Microsoft/CompTIA/ITIL/HDI certifications, Customer Service
Technologies
Windows, macOS, iOS, Android, Intune, SCCM, JAMF, DNS, DHCP, MS Active Directory, Azure, O365, G Suite, PowerShell
Responsibilities
Provide customer-first IT support for various devices and platforms, manage and administer enterprise IT systems, troubleshoot and resolve technical issues, handle support requests using ITIL/ITSM principles, participate in strategic IT projects
Seniority
Senior, hands-on IC