Customer Care Representative
Core
Provide clear, effective, and seamless communication regarding laboratory inquiries to clients, achieving one-call resolution and ensuring a personalized experience.
Role type
Customer Care Representative (Laboratory)
Builds
Laboratory services and patient communication
Domain
Healthcare / Laboratory Medicine
Deliverable
client delivery
Required skills
Medical terminology, data processing, Laboratory Information System (LIS) functions, multitasking, patient confidentiality compliance, outgoing/incoming call management, scheduling coordination
Preferred skills
Clinical experience, call center experience
Technologies
Laboratory Information System (LIS), Microsoft Office, customer care software
Responsibilities
Manage incoming and outgoing calls regarding specimen requirements, test results, and dispatch requests; perform data processing and mail distribution; maintain up-to-date knowledge of Standard Operating Procedures (SOPs); cross-train in all Customer Care functions; participate in department huddles and continuing education; assist with training new employees.
Seniority
Entry-level, individual contributor