Associate Tech Support Engineer
Core
First point of contact for end user incident and request management, providing hands-on technical support for Windows and Apple infrastructure, hardware, software, and mobile devices across all sites.
Role type
1st line IT support engineer
Builds
Operational IT systems and user access for corporate colleagues
Domain
Corporate IT / Managed Services
Deliverable
dashboards & analysis
Required skills
Windows 10 support, Mac OS X support, Active Directory, Exchange, Outlook, Office 365, Zoom, SCCM, JAMF, mobile device management, PC hardware troubleshooting, user access administration, incident logging, procurement coordination
Preferred skills
AWS experience, networked environment experience, iOS/Android support, project assistance
Technologies
Windows 10, Mac OS X, Active Directory, Exchange 2013/2016, Outlook, Office 365, Zoom, SCCM, JAMF, AWS
Responsibilities
Provide proactive technical support via walk-ups, desk-side, chat, remote, and telephone; log incidents and escalate to other teams; support office moves and AV systems; assemble and configure computing resources; manage user access and accounts; maintain IT asset registers; procure IT hardware and software; contribute to process improvements
Seniority
Mid-level, hands-on IC
