Manager Banking Operations
Core
Lead and manage shift-based operations for a team of ~30, overseeing floor operations, payment processing, reconciliation, and exception handling in an online gaming environment.
Role type
Manager Banking Operations (shift-based team lead)
Builds
Operational readiness for new launches and markets in online gaming
Domain
Online gaming / Financial services operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership (15+ people), shift scheduling, reconciliation, payment processing, exception handling, KPI/SLA monitoring, hiring and onboarding, stakeholder management, process improvement
Preferred skills
Experience in African markets, automation tools (AutoRek, Duco, ReconArt, BlackLine), operations management degree
Technologies
AutoRek, Duco, ReconArt, BlackLine
Responsibilities
Lead and manage a shift-based team of approximately 30 team members, ensuring full shift coverage and strong leadership presence; Oversee day-to-day floor operations, including workload allocation, escalation handling, and real-time problem-solving; Ensure reconciliation, payment processing, and exception handling processes are executed accurately and on time; Monitor and manage KPIs, SLAs, and quality metrics, driving corrective actions where needed; Build and scale the team through effective hiring, onboarding, and workforce planning; Develop team leads and supervisors, ensuring clear accountability and escalation structures; Manage rosters, shift schedules, leave planning, and overtime to maintain consistent operational coverage; Identify process inefficiencies or risks and partner with engineering and product teams to drive improvements; Foster a culture of discipline, accountability, and continuous improvement; Collaborate with Product, Finance, and other stakeholders to ensure operational readiness for new launches and markets
Seniority
Manager, hands-on IC with team leadership
