Quality Assurance Team Lead - Payment Operations
Core
Lead a Quality Assurance team to provide independent assurance over payment operations, spotting risk, identifying control gaps, and driving operational excellence in Pay-In, Pay-Out, reconciliation, and exception handling.
Role type
Senior IC Quality Assurance Team Lead (Payments)
Builds
Scalable payment operations and risk/compliance frameworks for Wise's global money transfer platform
Domain
Fintech / Cross-border Payments
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Team leadership and coaching, Risk & Compliance expertise, Quality Assurance framework design, Trend analysis and root cause analysis, Project management, Stakeholder communication
Preferred skills
AI literacy and automation strategy, Regulatory insight, Process improvement methodologies
Technologies
QA tools, Payment rails, Reconciliation systems
Responsibilities
Lead and develop a high-performing QA team of 5-20 employees; Calibrate QA outcomes and lead Root Cause Analysis for payment defects; Drive continuous improvement in operational efficiency and automation; Translate complex QA data into actionable insights for stakeholders; Ensure adherence to regulatory obligations and internal policies in the payment domain.
Seniority
Senior, hands-on IC with people management