Team Manager [025557]
Core
Lead and supervise a large team of floor operators responsible for live broadcast transmission, ensuring operational continuity, quality, and efficiency in a high-pressure environment.
Role type
Senior Operations Team Manager (Live Broadcast)
Builds
Live broadcast operations and floor management for online gaming studios
Domain
Live streaming / Online Gaming / Broadcast Operations
Deliverable
client delivery
Required skills
Large team leadership, real-time operational monitoring, performance analysis, incident escalation, conflict resolution, stakeholder reporting
Preferred skills
Experience in BPO, field operations, retail, or hospitality
Technologies
MS Office (Excel, Word, Outlook)
Responsibilities
Lead and inspire large operational teams on the floor, monitor service performance in real-time at workstations, evaluate daily staff performance against KPIs, prepare and channel daily/monthly performance reports to Operations and Finance, act as the primary escalation channel for critical incidents or operational risks
Seniority
Senior, hands-on IC
