Kundservice inom E-Commerce på Skechers Nordic
Core
Providing customer support via email, chat, and phone for the Swedish and Finnish markets, handling logistics inquiries, and guiding customers on product selection.
Role type
Customer Service Representative (E-commerce)
Builds
Customer satisfaction and support for Skechers footwear, apparel, and accessories in the Nordic region.
Domain
Retail / Footwear / E-commerce
Deliverable
client delivery
Required skills
Fluent Swedish and English, customer service experience, logistics handling, product knowledge, IT system proficiency
Preferred skills
Zendesk, Help Scout, Freshdesk experience, Danish language skills, e-commerce or retail background
Responsibilities
Answer customer inquiries via email, chat, and phone; manage social media comments and Trustpilot reviews; handle logistics and delivery questions; provide product and order guidance; collaborate with distribution centers and retail stores; contribute to customer service process improvements