Customer service representative
Core
Handling customer inquiries and orders for marine safety products via phone, email, and business systems.
Role type
Customer service representative
Builds
Order fulfillment and customer support for Baltic's lifejackets and safety gear
Domain
Marine safety / Consumer goods
Deliverable
client delivery
Required skills
Order management, customer support, product knowledge, business system usage, logistics coordination
Preferred skills
Marine industry experience, technical product knowledge, Microsoft Office proficiency, digitalization mindset
Technologies
Monitor, Microsoft Office, Teams
Responsibilities
Handle incoming customer cases via phone and email, register and follow up on customer orders, provide product advice, manage returns and warranty claims, update customer and product information in systems, collaborate with logistics and sales teams
Seniority
Individual contributor