EdPlus Re-Entry Enrollment Specialist
Core
Provides specialized, high-touch enrollment support to former ASU students who are ready to return to their education, guiding them through re-application, readmission, and enrollment processes.
Role type
Student Support Specialist (Re-Entry Enrollment)
Builds
Re-enrollment pathways for stopped-out and non-term-active students
Domain
Higher Education Enrollment Services
Required skills
Case management, policy interpretation, stakeholder coordination, data analysis, communication, process guidance
Preferred skills
Experience with online programs, Salesforce, MS Office, Google Suite, re-entry processes
Technologies
Salesforce, MS Office, Google Suite
Responsibilities
Manage Operation Comeback Requests for Information (RFIs) and conduct individualized case reviews; Guide students through re-application, readmission, admissions, and registration; Maintain proactive communication to reduce stalled re-entry attempts; Coordinate with Enrollment Services, Financial Aid, and the Registrar; Document student interactions and analyze caseload data to identify trends.
Seniority
Mid-level, hands-on IC
