Senior Manager, Student Success
Core
Strategic mastermind for supply operations matching students with admissions counselors and managing the student experience.
Role type
Senior Manager, Student Success
Builds
Marketplace operations, counselor matching, and student success programs
Domain
EdTech / Admissions / Coaching
Deliverable
product features
Required skills
Team leadership, process design, CRM management, operational excellence, customer escalation management, cross-functional collaboration
Preferred skills
Managing service providers, startup experience, upsell strategy
Technologies
HubSpot, Salesforce, Airtable
Responsibilities
Lead customer escalation function and develop SOPs; Architect new processes for counselor performance and business efficiency; Lead operational planning for new product launches; Design and implement upsell/cross-sell strategies; Build student feedback loops and counselor training programs; Support and develop a small student success team
Seniority
Senior, hands-on IC with team leadership
