Student Success Manager
Core
Strategic mastermind behind the supply operations of an admissions coaching marketplace, matching students with counselors and managing escalations.
Role type
Senior Customer Success & Operations Manager
Builds
Admissions coaching marketplace platform and service delivery workflows
Domain
EdTech / Student Admissions / Marketplace
Deliverable
product features
Required skills
Customer success management, operations process design, CRM management, team leadership, product launch execution, upsell strategy, stakeholder collaboration
Preferred skills
Experience managing service providers (coaches/tutors), startup environment experience, data analytics for retention metrics
Technologies
HubSpot, Salesforce, Airtable
Responsibilities
Lead customer escalation function and develop SOPs, architect processes to improve counselor performance and business efficiency, lead operational planning for new product launches, design and implement upsell/cross-sell strategies, build student feedback loops and counselor training programs, support team growth and identify skill gaps
Seniority
Mid-Senior, hands-on IC with leadership potential
