Manager, Information Technology
Core
Lead IT support operations for a college, managing a team of technicians while providing direct technical support to faculty, staff, and students.
Role type
Manager, IT Support Services
Builds
Reliable computing environments and IT services for academic and administrative operations
Domain
Higher Education / IT Support
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Team management, workflow planning, technical troubleshooting (hardware/software), OS deployment (SCCM, JAMF, Intune), ticket tracking (ServiceNow), network administration (Active Directory, TCP/IP), asset lifecycle management, project coordination
Preferred skills
Client management software administration, cross-platform troubleshooting, videoconferencing tools, Microsoft Office 365, Google Workspace, budgeting, policy formulation
Technologies
SCCM, JAMF, Intune, ServiceNow, Salesforce, Active Directory, Zoom, Microsoft Teams, Windows, Mac, iOS, Android, Office 365, Google Workspace
Responsibilities
Oversee daily IT support operations and workflow management; Provide direct technical support for escalated issues; Manage performance and coaching for IT technicians; Coordinate technology projects and equipment deployments; Maintain technology asset inventory and lifecycle planning; Ensure compliance with IT security policies; Collaborate with enterprise technology partners
Seniority
Manager, hands-on leadership