Student Success Support Specialist
Core
Provide front desk operations, administrative support, and student engagement services for graduate and undergraduate programs at a university college.
Role type
Student Support Specialist (Administrative & Front Desk)
Builds
Front desk operations, student engagement events, and administrative workflows for academic advising teams.
Domain
Higher Education / Student Services
Deliverable
product features
Required skills
Front desk operations, appointment scheduling, Salesforce case management, data entry, report generation, event planning, social media content creation, team supervision, conflict resolution, multi-tasking in dynamic environments
Preferred skills
Higher education administrative experience, team-based collaboration, relationship building with faculty/students/administration, adaptability to changing priorities, proficiency with Canva and Instagram, familiarity with Calendly, PeopleSoft, and Microsoft Office
Technologies
Salesforce, Calendly, PeopleSoft, Microsoft Office, Canva, Instagram
Responsibilities
Manage front desk operations including opening/closing, phone answering, and guest reception; supervise student workers on administrative tasks; monitor and respond to Salesforce student inquiries; triage inbound student requests and coordinate with advising teams; assist in planning and marketing for student engagement events; coordinate staffing and coverage across campus front desks
Seniority
Entry-level to Junior, hands-on IC