Technical Delivery Director - (ServiceNow)
Core
Ensure portfolio business objectives are enabled through technology, aligning solution delivery with business goals, architectural standards, and operational excellence for ServiceNow implementations.
Role type
Senior Technical Delivery Director (ServiceNow)
Builds
Enterprise ServiceNow implementations, cross-functional Agile delivery teams, and high-value technical solutions.
Domain
Professional Services / IT Service Management (ServiceNow)
Required skills
ServiceNow implementation leadership, Scaled Agile/lean portfolio management, software architecture, cloud platforms, DevOps practices, stakeholder engagement, team mentorship
Preferred skills
ServiceNow Otto/AI capabilities, IntegrationHub/APIs, ServiceNow certifications (CSA, CSM, TPSM, etc.), ITIL, complex enterprise SaaS delivery, partner management
Technologies
ServiceNow, Microsoft Azure, IntegrationHub, App Engine, DevOps tools
Responsibilities
Lead RTE and Scrum masters to direct cross-functional Agile delivery teams; Monitor progress and remove blockers to ensure timely delivery; Collaborate with architects to define technical vision; Serve as trusted technical consultant for digital leaders; Mentor technical leads and managers; Align technology initiatives with business strategy.
Seniority
Senior, hands-on IC with leadership responsibilities