Financial Aid Counselor - Financial Aid and Service Counseling
Core
Provides personalized counseling to students and families on financial aid eligibility, processes, and award programs while supporting student recruitment and retention.
Role type
Financial Aid Counselor
Builds
Student financial aid packages and retention support
Domain
Higher Education / Student Financial Services
Deliverable
client delivery
Required skills
Financial aid regulations knowledge, Federal Title IV compliance, Financial planning, Data processing, Presentation skills, Problem-solving
Preferred skills
Knowledge of FERPA, Customer service excellence, Microsoft Office proficiency
Responsibilities
Provide comprehensive financial aid counseling via in-person, phone, and email; Customize advice based on student needs including professional judgment for unusual circumstances; Prepare and present financial aid information at campus events and recruitment sessions; Process financial aid files and documentation ensuring compliance with federal and institutional regulations; Collaborate with stakeholders to resolve financial aid issues.
Seniority
Entry-level to Mid-level