Success Coach
Core
Empower adult learners to achieve educational goals through proactive coaching, academic planning, and concierge-level support from enrollment to graduation.
Role type
Student Success Coach (Higher Education)
Builds
Student retention and successful program completion for adult learners
Domain
Online Higher Education
Deliverable
client delivery
Required skills
Customer service, time management, creative problem solving, interpersonal communication, oral communication, written communication, presentation skills, computer skills, keyboarding skills
Preferred skills
Online higher education admissions, advising, enrollment management, recruiting, educational sales, consultative inside sales, call center experience, CRM usage
Technologies
Microsoft Office (Word, Excel, PowerPoint, Outlook), CRM systems, dialer applications
Responsibilities
Manage and coach assigned students from first class start to program completion; Prepare students for academic success by co-creating term-specific academic plans; Maintain metrics of meets expectations or exceeds expectation to achieve speed to response goals; Monitor and outreach to students based on attendance, intervene early with at-risk students; Guide new students through the registration process and on-boarding; Assist students with administrative processes including registration, degree planning, and payment options.
Seniority
Individual Contributor