Assistant Director, Financial Aid (Student Financial Support)
Core
Manage and process need-based financial aid applications, evaluate eligibility using federal and institutional methodologies, and administer financial aid programs for students at Johns Hopkins University.
Role type
Assistant Director, Financial Aid Administrator
Builds
Financial aid packages and award determinations for students
Domain
Higher Education / Student Financial Services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Financial aid eligibility evaluation, Federal Title IV regulations, Institutional Methodology (IM), Federal Methodology (FM), customer service, workflow management, PowerFAIDs, document imaging systems, CRM applications
Preferred skills
Master's Degree
Technologies
PowerFAIDs, OnBase, Salesforce
Responsibilities
Develop materials and present at financial aid workshops, advise students on eligibility and procedures, maintain student caseloads and evaluate applications, administer financial aid programs including packaging awards and verification, monitor workflow processing queues, serve as backup for front-line staff, maintain knowledge of federal and state regulations
Seniority
Mid-level, hands-on IC