Admissions Advisor
Core
Guide prospective adult learners through the enrollment process, overcoming barriers to fulfill educational objectives and meet enrollment growth targets.
Role type
Admissions Advisor (Consultative Sales)
Builds
New student recruitment and first-term success for an online university
Domain
Higher Education / Online Learning
Deliverable
client delivery
Required skills
consultative dialogue, CRM management, problem solving, customer service, product knowledge, degree planning, transfer credit evaluation, event presentation
Preferred skills
online higher education admissions, educational sales, call center experience
Technologies
CRM system, Microsoft Office, VPN, broadband internet
Responsibilities
Engage in consultative dialogues to uncover student needs and present university value propositions; Document and track student interactions and progression in the CRM; Drive new student recruitment and first-term success through problem-solving; Maintain departmental Service Level Agreements; Represent the university at recruitment events, transfer fairs, and community college campuses; Provide comprehensive responses regarding payment options and veteran educational benefits.
Seniority
Individual Contributor, Entry to Mid-level