Student Support Specialist (Student Enrollment & Account Management)
Core
Primary point of contact for students, parents, and stakeholders regarding financial aid, registration, and student accounts services at Johns Hopkins University.
Role type
Student Support Specialist (Enrollment & Account Management)
Builds
Student enrollment services, financial aid packages, and account management solutions for the university community.
Domain
Higher Education / Student Services
Deliverable
client delivery
Required skills
Financial aid compliance (Title IV), student account management, registration process knowledge, Salesforce case management, multi-channel communication (email, phone, in-person), problem-solving, regulatory adherence
Preferred skills
Service desk experience, accounts receivable knowledge, CRM software proficiency, university setting experience
Technologies
Salesforce, PowerFAIDS, OnBase, SIS, MS Office
Responsibilities
Serve as first point of contact for enrollment services; manage student case management queues in Salesforce; explain financial aid packages and eligibility; provide payment details and account information; facilitate virtual services via Zoom; counsel and resolve issues for students and parents; identify operational inefficiencies.
Seniority
Individual Contributor, mid-level specialist