Customer Service Representative, Italian Speaker
Core
Provide post-purchase support and handle product order inquiries for Dexcom's CGM technology via phone, email, and outbound calls.
Role type
Customer Service Representative (Italian-speaking)
Builds
High-quality customer experience for patients, families, and partners across Europe, Middle East, and Africa
Domain
Consumer health technology / Continuous Glucose Monitoring (CGM)
Deliverable
client delivery
Required skills
Fluent in English and Italian, strong verbal and written communication, excellent phone manner, problem-solving, collaboration, Microsoft Office (Word, Excel, Outlook, Teams)
Preferred skills
Previous experience in Operations or Customer Support
Technologies
Microsoft Word, Excel, Outlook, Teams
Responsibilities
Handle incoming and outbound calls, respond to email requests, document correspondence, guide customers on product offerings and orders, resolve customer inquiries and concerns
Seniority
Mid-level (2-4 years experience)