Resource Industries Support Representative
Core
Provide on-site customer service and support to a large mining company in the Bowen Basin region, focusing on fleet performance and parts/service sales.
Role type
Resource Industries Support Representative (Customer Service & Account Management)
Builds
Customer fleet performance, reliability processes, and parts/service sales strategies
Domain
Mining industry / Heavy earthmoving
Deliverable
client delivery
Required skills
Trade qualification, customer management experience, mining industry experience, safety compliance, reliability process implementation, sales strategy execution, issue resolution
Preferred skills
Proactive problem solving, team collaboration, continuous improvement mindset
Responsibilities
Promote and adhere to safety requirements, develop relationships with key customer stakeholders, maximize fleet performance through reliability processes, create and execute sales and account strategies, maintain and increase market share of parts and service, manage and resolve customer issues and enquiries
