Product Support Representative, German Speaker
Core
Provide German-speaking customer support via phone, email, and web forms for Dexcom's continuous glucose monitoring (CGM) users and healthcare professionals.
Role type
Product Support Representative
Builds
Dexcom CGM apps, software, and hardware support services
Domain
Consumer health technology / Diabetes management
Deliverable
client delivery
Required skills
German (fluent), English (fluent), troubleshooting, customer service, phone skills, Windows, mobile apps (iOS & Android), cloud-based systems
Preferred skills
None stated
Technologies
Windows, iOS, Android, web browsers
Responsibilities
Provide support to German-speaking users via phone, email, and web forms; Assist with inquiries related to Dexcom apps, software, and hardware; Act as the first point of contact for users and healthcare professionals; Maintain and update user accounts, process replacements, and follow up as needed; Participate in product training and stay up to date with new releases; Ensure compliance with quality standards, data privacy, and regulatory requirements
Seniority
Mid-level (2-4 years experience)