Executive, Aftermarket
Core
Managing relationships with Construction Industry customers to drive sales of parts, service, and equipment solutions while ensuring equipment uptime and addressing repair needs.
Role type
Senior Account Executive (Aftermarket)
Builds
Revenue growth through parts, service, and equipment sales; proactive maintenance strategies; customer retention.
Domain
Heavy Equipment / Construction Industry
Deliverable
product features | client delivery
Required skills
Strategic account management, equipment lifecycle consulting, warranty resolution, sales forecasting, CRM utilization, data analysis (Excel, BI), quote generation, stakeholder engagement
Preferred skills
Microsoft AX proficiency, Cat Inspect usage, Custom Track Services (CTS) knowledge
Technologies
Cat Inspect, Sales Link, Microsoft AX, Excel, BI Dashboard
Responsibilities
Conduct face-to-face customer visits to understand business goals and equipment needs; advise on immediate repairs, service programs, and maintenance strategies; coordinate with parts and service divisions to support customer requirements; analyze service event leads to build call plans and sales goals; generate quotes for comprehensive equipment solutions; utilize CRM to log visits and manage customer data; track key sales metrics to achieve revenue targets.
Seniority
Senior, hands-on IC