Product Support Representative, Spanish Speaker
Core
Provide technical support and troubleshooting for Dexcom continuous glucose monitoring (CGM) products, mobile apps, and cloud software to Spanish-speaking patients and healthcare providers in Spain and Andorra.
Role type
Product Support Representative (Spanish Speaker)
Builds
Dexcom CGM hardware, mobile applications, and cloud-based reporting systems
Domain
Consumer health technology / Diabetes management
Deliverable
client delivery
Required skills
Spanish (fluent), English (fluent), technical troubleshooting, customer empathy, phone communication, data review, regulatory compliance
Preferred skills
iOS and Android mobile app support, cloud-based reporting systems experience
Responsibilities
Answer patient inquiries and complaints via phone, web forms, and email; troubleshoot product defects and technical issues; provide training to patients and healthcare providers; update patient accounts in computer-based systems; document and analyze patient/product information; coordinate with Customer Advocacy; ensure compliance with Quality System and patient privacy regulations.
Seniority
Mid-level, hands-on IC