Customer Service Representative, German Speaker
Core
Manage administrative tasks for patient onboarding, reimbursement authorization, and documentation processing for Dexcom's continuous glucose monitoring (CGM) products.
Role type
Customer Service Representative (Administrative Operations)
Builds
Smooth workflows for patients and families accessing CGM products in the EMEA region.
Domain
Healthcare / Diabetes Management / Continuous Glucose Monitoring
Deliverable
dashboards & analysis
Required skills
German (B2), English (B2), CRM data management, documentation validation, insurance communication, order status monitoring, Microsoft Office (Word, Excel, Outlook, Teams)
Preferred skills
Operations experience, Customer Support experience, Data Management experience
Responsibilities
Manage patient onboarding and reimbursement authorization; Communicate with health insurance companies, physicians, and patients; Create and maintain accurate customer data records; Validate and process customer documentation; Monitor and update order statuses and invoicing information.
Seniority
Mid-level (2-4 years experience)