Customer Service Advisor
Core
Key point of contact for customers coordinating vehicle servicing, repairs, and technical issue diagnosis in an automotive aftersales environment.
Role type
Customer Service Advisor (Automotive Aftersales)
Builds
Vehicle servicing and repair processes for EV and traditional car brands
Domain
Automotive retail and after-sales services
Deliverable
client delivery
Required skills
vehicle servicing coordination, technical issue diagnosis, customer enquiry handling, inventory management, WIP tracking, complaint handling, KPI achievement
Preferred skills
Class 3 Driving licence, mechanical engineering background
Responsibilities
Attend to customer enquiries promptly, liaise with Workshop team to diagnose issues, coordinate repair/service processes, keep customers updated on progress, support superior in handling complaints and reporting, monitor WIP to maintain targets, assist in daily service reception operations
Seniority
Mid-level, hands-on IC