Automotive Technical Helpdesk Specialist (Spanish and English)
Core
Provide expert technical support to a network of Authorized Repairers and Independent Operators across Europe, resolving complex vehicle concerns and guiding repair processes.
Role type
Technical Helpdesk Specialist (Automotive/EV)
Builds
Diagnostic and repair guidance for dealers and independent workshops
Domain
Automotive industry, Electric Vehicles (EV), High Voltage (HV)
Deliverable
client delivery
Required skills
vehicle mechanics knowledge, diagnostic tools usage, root cause analysis, case documentation, coordination of field visits, training delivery
Preferred skills
EV/HV certification (e.g., HV EV Specialist, DGUV L2+, IMI Level 4), senior dealership workshop experience
Technologies
diagnostic tools
Responsibilities
Provide technical support across various systems focusing on diagnostics and root cause analysis, Resolve technical inquiries from Customer Dealers and internal teams, Guide dealers through repair processes and ensure accurate case documentation, Collaborate with dealer technicians and internal agents to resolve complex technical issues, Document cases and technical data in internal systems, Coordinate Field Engineer visits
Seniority
Mid-Senior level (5+ years experience)