Customer Service Advisor
Core
Managing daily vehicle intake for servicing and ensuring high standards of customer service at an automotive dealership.
Role type
Customer Service Advisor (Automotive)
Builds
Service operations and customer satisfaction metrics
Domain
Automotive retail and after-sales services
Deliverable
product features
Required skills
Vehicle intake management, warranty claims processing, invoice closing, quotation preparation, VOC survey analysis, team coordination
Preferred skills
Automobile industry experience, NITEC in Light Vehicles or Diploma in Engineering
Technologies
WIP reports, internal accounts systems
Responsibilities
Manage daily intake of cars for servicing, uphold service image, assist in achieving higher service levels, maintain front counter staff team spirits, perform administration work including warranty claims and internal accounts, perform invoice closing, prepare quotations, provide excellent customer service, deliver good results from VOC surveys