Customer Solutions Manager
Core
Lead the development of commercially sound, customer-defined solutions to drive growth in the Aftermarket business for non-machine owner opportunities and market segments.
Role type
Senior Customer Solutions Manager
Builds
Aftermarket solutions, acquisition and retention strategies, and alternative routes to market for non-traditional customers
Domain
Construction equipment aftermarket (Caterpillar dealer)
Deliverable
product features
Required skills
commercial analysis, stakeholder engagement, financial and operational performance analysis, budgeting and forecasting, business planning, team management, quoting accuracy improvement
Preferred skills
Master's degree in Business Management or Commerce, 5+ years in RI Aftermarket senior customer-facing roles
Technologies
BPI scorecards
Responsibilities
Execute sales and marketing strategies to deliver growth targets, provide commercial analysis for growth opportunities, collaborate with Customer Support Managers to capture aftermarket opportunities, analyze financial and operational trends, report to senior leadership, support commodity targets and revenue outcomes, manage the Central Quoting function
Seniority
Senior, hands-on IC