Specialist, SaaS & Services Success
Core
Coordinate customer onboarding, pilot programs, and project implementation for SaaS and services solutions in the climate technology sector.
Role type
Specialist, SaaS & Services Success (Project Coordination & Customer Onboarding)
Builds
Customer onboarding projects, pilot programs, and proposal documentation for HVACR and cold chain solutions.
Domain
Climate technology / HVACR / Cold chain / SaaS services
Required skills
Project management, customer delivery coordination, proposal support, stakeholder communication, documentation management, multi-location project facilitation
Preferred skills
Systems integration knowledge, product data support, external customer-facing experience
Technologies
HVACR technologies, cold chain solutions, SaaS platforms
Responsibilities
Monitor and update status of assigned opportunities and customer onboarding projects; Escalate onboarding issues and risks to appropriate team members; Gather and consolidate input from internal stakeholders for proposals; Serve as a point of coordination for customer onboarding activities; Collect and document customer feedback regarding user experience and product performance; Prepare and update project-related documentation and materials.
Seniority
Entry-level to Junior (1+ years experience)