Director of Implementation & Onboarding
Core
Lead end-to-end implementation and onboarding for commercial HVAC, electrical, and plumbing suppliers using AI-native SaaS software.
Role type
Director of Implementation & Onboarding (IC)
Builds
Repeatable onboarding playbooks, workflows, and systems for enterprise and SMB clients in the construction vertical.
Domain
Construction technology / HVAC / Electrical / Plumbing
Required skills
Scaling implementation teams, building repeatable processes, managing complex multi-stakeholder deployments, deep product configuration, API integrations, cross-functional partnership, operational metrics, hands-on technical troubleshooting.
Preferred skills
Construction tech experience, startup scaling experience, mechanical engineering background.
Technologies
SaaS platforms, APIs, custom workflows.
Responsibilities
Own and scale the end-to-end implementation function; build repeatable workflows and playbooks; lead and grow a team of Implementation Managers; partner with Sales, CS, Product, and Engineering; drive time-to-value and adoption metrics; travel onsite monthly to support clients.
Seniority
Director, hands-on IC with team leadership
